Book (Practical) Politics, economy and society Customer success Professional Any job that supports customer success and generates sustained revenue growth

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Political, economic and social
Key jobs in the DX-era : What is customer success? What should people think and how should they act? A must-have bible covering the nature of "customer success" that is increasingly required as the cloud and subscription business is growing exponentially and companies around the world are working on Digital Transformation (DX), the skills required of practitioners, examples of pioneers and specific guidelines for practice. "Today we live in a customer age where customers play a leading role. The job that drives people around this age is the Customer Success Manager. Because of its novelty, the world was eager for a guide like this book. This comprehensive, accurate and well-informed book is a must-read book for people who are engaged in customer success sites, management, and those who want to work in customer success." -- Jeff Lee Moore, Author of 『 chasm 』 『 Zone Management 』, Japan. "This book is a must-read book for people who are engaged in sites, management, and those who want to work in business."