Business Manual for dealing with complaints in person, by phone, and by e-mail "Complete Repulse" 40 technologies revealed by professionals who have solved 5000 cases in 100 industries

※Please note that product information is not in full comprehensive meaning because of the machine translation.
Japanese title: 単行本(実用) 商業 対面・電話・メールまで クレーム対応「完全撃退」マニュアル 100業種・5000件を解決したプロが明かす40の技術
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Item number: BO2080348
Released date: 12 Sep 2018
Maker: Diamond Co.
著: 援川聡

Product description ※Please note that product information is not in full comprehensive meaning because of the machine translation.

Commercial
Business
For the first time, a professional who has "burned out" 5000 claims in 100 industries reveals all the technologies that don't give in to any unreasonable demands. It introduces more than 50 of the latest cases such as defamation on the Internet rapidly increasing in recent years and Silver Monster of the baby-boom generation with the purpose of "refutation". It is a complete version of the complaint handling technology of the new era!