Subculture First class, second class and third class customer service

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Commerce
Subculture
/ At Japan Airlines (JAL), the author who has received the highest evaluation from customers and company as a cabin attendant and has a track record of guiding more than 1000 people as a service instructor, introduces the concept, attitude, and ability to respond to becoming a first class customer service person. In everyday customer service situations, which are often seen one by one, this book gives examples of third rate out of the question, second rate with enthusiasm but not yet, and introduces what first rate customers put emphasis on. While keeping in mind that it is easy to put into practice, students learn the first rate customer service philosophy which is deep inside.