Book (Practical) Industry Guidelines for the Establishment of a Complaint Management System ISO 10002 : 2004/JIS Q 10002 : 2005 Examples of Easy Construction Procedures and Self-Declaration of Conformity
※Please note that product information is not in full comprehensive meaning because of the machine translation.
Japanese title: 単行本(実用) 産業 苦情対応マネジメントシステム構築のためのガイドライン ISO 10002:2004/JIS Q 10002:2005 やさしい構築手順と自己適合宣言の事例